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Sparky Abrasives' Frequently Asked Questions
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases
Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can get status updates on your order and also tracking numbers for orders once they ship.
Can I order by phone?
YES! Our sales team is available to assist with phone orders Monday - Friday 8:00 AM - 4:30 PM CST. Please give us a call 1-800-328-4560.
What kinds of payment methods do you accept?
We accept the following forms of online payment:
Why can't I use my account number to order online?
Our website does not allow for Net 30 Terms customers at this time. Please call us to place your order.
How do I check on the status of my order?
•You may view the status of your order by logging into your Sparky Abrasives account and clicking on Check Order Status.
•Click on the order number to view status of an order.
•Confirmations are sent via email within 30 - 60 minutes (during normal business hours) when your order has been received or your shipment has been processed, based on the valid email address provided to us.
•If you did not receive any confirmation emails, please check your email spam filter. Select sparkyabrasives.com as a trusted website domain in your spam filter.
•To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order. If you checked out as a "Guest" please call 1-800-328-4560 to check if your order was received.
•The order status will change once the items ship.
What kinds of shipping methods do you use?
We offer a variety of shipping options including UPS GROUND, SPEEDEE DELIVERY, UNITED STATES POSTAL SERVICE and UNISHIPPERS. We reserve the right to choose the best shipping option on each order. Free Shipping is available to all 50 U.S. States for orders over $75.
I ordered multiple items, but only received part of my order? What's going on?
Sometimes when there is more than one product in an order we will ship the items separately. We want you to be able to enjoy and use your Sparky products as quickly as possible so we send portions of your order out as they become available. Rest assured we will send the missing part of your order as soon as the item is restocked. We also ship from several factory locations around the U.S., so your order may come in more than one package depending on where it ships from.
Which international countries do you ship to?
Sparky Abrasives currently does NOT ship to international countries.
Can I get a tracking number?
Yes of course! All orders include tracking. It will be updated on your account at sparkyabrasives.com. If you didn't set-up an account and checked out as a guest you can give us a call at 1-800-328-4560 or send us an email at firstname.lastname@example.org and request a tracking number.
Can I cancel my order after it has been placed?
Unfortunately, our systems do not have the capacity to cancel or edit orders once they have been completed. However, if you find that you have made a mistake with your order we do accept returns for a refund. Original Shipping charges are not refundable. If you find that we have made a mistake in shipping, please let us know immediately so we can correct the order for you.
When will my credit card be charged?
Your credit card will be charged once your order is ready to ship. If at the time of shipping, the credit card comes back as "declined" our accounting dept will be in contact with you to resolve the issue. Orders will not ship if a credit card is declined. Charges on Credit Card statements will show up as a charge from Leaders Manufacturing; our parent company.
Is it safe to use my credit/debit card when making a purchase over the Internet?
Yes. All of your credit card information is encrypted and stored safely on our secure servers. Making a purchase online is no different than using your card at the supermarket. In addition, virtually all banks offer "zero liability" fraud protection for online purchases. You can also call in your order. Our sales team is available M-F 8:00am - 4:30pm CST. 1-800-328-4560
Why is the Standard Shipping Charge $13.95? $11.95?
We offer 3 tiers of shipping charges. Orders under $50, shipping is $13.95. Orders of $50 - $94.99, shipping is $11.95. This charge includes a small order fee and a credit card processing fee. To avoid these fees, spend $95 or more online and receive FREE standard shipping on your order!
Can I return my order for a refund?
Yes, most items can be returned. You need to contact customer service to request an RMA (Return Merchandise Authorization) before any returns will be accepted. The customer is responsible for all shipping charges to send items back. And there
MAY be a 15% restocking fee
on custom make or non-stock items. Original shipping fees will not be refunded. Clearance items are not allowed to be returned.
I can’t find the sanding belt size I need listed online. Can I special order sanding belts?
Yes! While we strive to make all sanding belts available, it is difficult for us to list all the abrasives available on the market today. If there is a particular size you need, and it can not be found on our online store, please call us directly at 800-328-4560 or email us with the size and grit you need, and we will gladly respond during our normal business hours. We can custom make most sanding belts 1/4" to 13" wide and up to 400" long.
Why am I receiving an invoice?
Once the items ship either from our warehouse or our vendor's warehouse we charge the credit card. The invoice is only a receipt showing that the credit card has been charged for said amount. We only charge for items that have shipped. Some orders will ship in multiple shipments, meaning there will be multiple charges to the card. All charges will equal the total amount you agreed to when you placed your order online.
Sparky Abrasives 800 SW 19th Ave. PO Box 1183 Willmar, MN 56201 | Toll-Free 1.800.328.4560 | +1 320.231.3897 | Fax 1.800.553.7224 |
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